Privacy Policy

Last updated: November 23, 2025

EstateQuoter is owned and operated by Surplus Haven LLC (“EstateQuoter,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and share information when you use estatequoter.com (the “Site”) and our quote request services (the “Service”).

1. What we do

EstateQuoter is an online intake tool that helps families, heirs, and executors connect with local estate liquidators, estate sale companies, and cleanout professionals. You provide details about a property and your needs, and we share that information with relevant local professionals so they can review the situation and provide quotes or follow-up questions.

2. Information we collect

Information you provide

When you use the Site or submit a quote request, we may collect:

• Contact details (name, email address, phone number).
• Property details (ZIP code, property type, approximate square footage, rooms, access details, timeline, notes).
• Details about items and services needed (fullness level, high-value items, clear-out needs, etc.).
• Optional content such as a video walk-through of the property.
• Any other information you choose to provide in free-text fields.

Information collected automatically

When you visit the Site, we may automatically collect:

• IP address, approximate location, and network/ISP information.
• Device and browser information (user agent, device type, operating system).
• Referring URL and pages you visit on our Site.
• Date/time of visits and basic usage data.

We may use third-party tools and service providers (for example, IP geolocation services, analytics tools, and hosting providers) to help us collect or process this information.

Cookies and similar technologies

The Site may use cookies or similar technologies to help the Site function, remember your preferences, and understand how visitors use the Site. You can usually set your browser to refuse cookies or indicate when a cookie is being sent, but some features of the Site may not work properly without them.

3. How we use your information

We use the information we collect for purposes such as:

• Reviewing and processing your quote requests.
• Sharing relevant information with local estate professionals so they can evaluate your situation and provide quotes.
• Communicating with you about your request and sending updates or follow-up questions.
• Improving and maintaining the Site and Service, including troubleshooting and analytics.
• Protecting the security of the Site, preventing fraud or abuse, and enforcing our Terms of Use.
• Complying with legal obligations and responding to lawful requests.

4. How we share information

With estate professionals

The core of our Service is sharing your quote request and relevant information with estate liquidators, estate sale companies, and related professionals in your area (“Estate Professionals”), so they can review and respond. This may include:

• The property ZIP code, property details, and service needs you describe.
• Your contact information so they can follow up with you directly.
• Optional content such as a video walk-through, if you choose to upload and consent to sharing it.

With service providers

We may share information with trusted third-party service providers who help us operate the Site and Service, such as hosting providers, form processing tools, email delivery tools, analytics providers, and workflow/automation tools. These providers are allowed to use your information only as needed to perform services on our behalf.

Business and legal reasons

We may also share information:

• To comply with a legal obligation, court order, or lawful request.
• To protect our rights, property, or safety, or that of users or others.
• In connection with a business transaction (for example, a merger, acquisition, or sale of assets), subject to confidentiality protections where reasonable.

5. How long we keep information

We keep your information only as long as reasonably necessary for the purposes described in this policy, including providing the Service, maintaining records of quote activity, complying with legal obligations, and resolving disputes. Retention periods may vary depending on the type of data and applicable law.

6. Your choices

• Updating your information: If you need to update or correct information you submitted, you can contact us using the email below.
• Marketing communications: If we ever send optional marketing emails, you will be able to opt out by using the unsubscribe link or contacting us.
• Do not provide optional content: You are not required to upload a video or provide additional notes; these are optional but can improve quote accuracy.

7. Children’s privacy

The Site and Service are intended for adults involved in estate, downsizing, or property matters. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will take reasonable steps to delete it.

8. Security

We use reasonable technical and organizational measures to help protect your information. However, no website or internet transmission is completely secure, and we cannot guarantee absolute security.

9. Links to other sites

The Site may contain links to third-party websites or services (including Estate Professionals’ sites). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing information to them.

10. Where we operate

EstateQuoter is based in the United States. If you use the Site from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other countries where our service providers are located.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of the page. Material changes may be highlighted on the Site. Your continued use of the Site after any changes means you accept the updated policy.

12. Contact us

If you have questions about this Privacy Policy or how we handle your information, you can contact us at:

Email: estatequoter@gmail.com
Surplus Haven LLC
(Owner of EstateQuoter)